Royal Institute for Deaf and Blind Children
Annual Report 2016

Build Organisational Design and Geographical Management Models

In 2016, we began implementing a new approach to RIDBC’s management model to create an agile organisation and workforce by realigning our organisational structure with a geographical service delivery focus.

Geographical Management

During 2016, a pilot project was undertaken to determine an appropriate structure and service delivery approach, ensuring better alignment of services for the local communities we operate within, allowing us to: better distribute our resources; aid local decision making and planning; and ultimately and most importantly, provide accessible and localised services for our current and future clients.

This pilot project was launched in the Western Sydney region of NSW, involving a reconfiguration Taylor is excelling at school with support from RIDBC Gosford’s broad range of services of existing services to meet the needs of the local population. This resulted in closer working relationships and more effective allocation of resources to meet demand in this region.

Resource Teaming Pilot Program

In September 2016, a pilot program began to create a model for centralised resource teaming across RIDBC. This program aims to: optimise resources in response to organisational need; centralise processes, protocols and administration; and to ensure consistent quality of services across all sites.

Implementation of the pilot began with Allied Health Speech Pathologists transitioning to the Western Sydney and Hunter regions. RIDBC Psychologists began consolidation in 2016 and other disciplines will follow in 2017.

Taylor is excelling at school with support from RIDBC Gosford’s broad range of services

Caption: Taylor is excelling at school with support from RIDBC Gosford’s broad range of services

Develop Systems and Infrastructure for Optimum Organisational Efficiency

IT Cloud Solution

Throughout 2016, a number of information technology systems were rolled out, and various processes were put in place to improve operational and organisational efficiency and the management of information. A new planning group was formed to investigate cloud technology solutions for RIDBC. The preliminary investigation led to RIDBC appointing a scope vendor partner and conducting a review of our current data network, data storage and physical servers. By investing in the latest cloud solutions, RIDBC will benefit from increased efficiency, reduced costs and greater flexibility, ensuring we’re positioned for sustainable growth in the future.

Client Appointment System

In April 2016, a new custom built, client appointment system was rolled out across all RIDBC services. The take-up of this system has resulted in a higher accuracy of data entry, facilitating more effective staff deployment to other departments and geographical regions based on caseload activity and more efficient billing and claiming for client services.

Quality and Risk Management

In late 2016, a three-year quality and risk management plan was implemented, with five new committees identified to manage key quality and risk areas, ensuring we are able to respond to any risk issue in an effective and agile way and keep our people safe from harm. The newly formed committees will provide greater transparency on risk mitigation through collaboration across the organisation. We also provided basic first aid training to 16 staff members in 2016 and produced Emergency Procedures Manuals for all RIDBC sites.

Anna’s Journey With RIDBC

Anna, who is 40 years old, was born with profound hearing loss. Supported by RIDBC during her schooling, Anna went on to study her Master's degree through RIDBC Renwick Centre.

Anna with her first son, Alexander, who also has profound hearing loss and is supported by RIDBC

Caption: Anna with her first son, Alexander, who also has profound hearing loss and is supported by RIDBC

Anna was diagnosed with hearing loss when she was two years of age.

“The loss of language over those early years greatly impacted my life,” said Anna. “That is a critical time for a child to develop their listening and language skills. I had to rely on lip reading, gestures, and body language.”

In 1989, RIDBC Garfield Barwick School opened its doors and Anna was part of the first class of students. At the time, the school catered for students from kindergarten to year 12 who were learning to listen and speak with the assistance of hearing aids or cochlear implants.

“I accessed support from RIDBC whilst also attending Tara Anglican School for Girls,” said Anna. “I was so grateful for the expert support I received as it helped me go a long way in a very short time. I had a bunch of fantastic teachers who worked really hard with me to achieve in all aspects of learning.

“I definitely had highs and lows as a student. I see myself as independent and determined. I eventually finished my studies through TAFE and I would not have made it that far if it wasn’t for RIDBC,” said Anna.