Feedback & Complaints

RIDBC values your opinion and we want to hear what you think about our service.  We welcome feedback on how we can improve and when we are doing things well. We encourage you to let us know if you have any complaints about our services or staff, so we can work with you to resolve them. Our goal is to continuously improve our service and we value the role you can play in this by providing feedback. 

Feedback & Complaints can be provided to RIDBC in your preferred method of communication.

Face to Face - By visiting any of our centres across Australia and speaking with our Staff.

Phone - By contacting our Client Care Team on 1300 581 391.

Fax - By Faxing your feedback to (02) 9872 0335 to the attention of RIDBC Feedback.

In Writing 

  • By emailing feedback@ridbc.org.au

  • By completing the Contact us form on our website.

  • By sending a letter to RIDBC Feedback - Private Bag 29, Parramatta NSW 2124

  • By filling out a Feedback Form and placing in the Feedback Box located in the Reception area in our centres across Australia

RIDBC is committed to resolving complaints in an ethical, confidential, timely, transparent and fair way.  Only the people who need to help find a resolution will be involved. Neither your family members nor anyone else will be disadvantaged by providing feedback.  You have the right to make an anonymous complaint. You also have the right to request a support person, family member or advocate assist with the complaint resolution.

How will you manage my complaint?

All feedback & complaints will be responded to initially within 24 hours and followed up within 5 working days by phone, a face to face meeting or in writing as agreed with you.  RIDBC is committed to ensuring our clients are

  • informed of the complaint’s progress

  • appropriately involved in the resolution of the complaint and

  • updated on the implementation of any relevant outcomes, including any action taken and decisions made.