Feedback & Complaints

RIDBC recognises, respects and encourage the rights of individuals who choose us as their service provider to provide feedback and raise complaints without fear of retribution. Complaints are resolved in a fair, respectful and efficient manner, without negative implication for service provision or client interaction.

An individual can provide feedback to any member of staff. However, if the member of staff cannot resolve the problem quickly, the feedback is escalated to the relevant Coordinator or Manager.

Feedback can be provided in many formats. Face to face, in writing by completing the Feedback Form and placing in the Feedback Box located in the reception area of our centres or by emailing