The NDIS Code of Conduct

  1.   Act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.

  2.   Respect the privacy of people with disability.

  3.   Provide supports and services in a safe and competent manner with care and skill.

  4.   Act with integrity, honesty and transparency.

  5.   Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.

  6.   Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.

  7.   Take all reasonable steps to prevent and respond to sexual misconduct.

 

NDIS Complaints

If you are not satisfied with your NDIS funding you may wish to request a plan review with the NDIA or contact the NDIA directly to discuss your NDIS Complaints & Feedback.  

You may also wish to seek support from an Advocacy agency to assist you. You can contact the Commonwealth Ombudsman to escalate your complaint regarding the NDIS and the NDIA.

As a registered provider of NDIS Supports, RIDBC is committed to the NDIS Quality & Safeguard Commission Complaint handling guidelines in the management of feedback and complaints about the Supports we provide.

In the event that you have a complaint  specifically about RIDBC and the provision of supports under the NDIS, and you are not able to come to a resolution with RIDBC, you may wish to escalate your complaint to the NDIS Quality and Safeguard Commission. The commission expressly encourages you to first contact you provider to discuss your feedback and attempt to resolve your complaint.  

If you believe RIDBC or another Service Provider has breached the NDIS Code of Conduct, you can contact the NDIS Quality and Safeguard Commission

There is a brochure detailing how to make a complaint to the NDIS Commission and detailed information on their website about how complaints are handled by the Commission.  

You can contact the NDIS Quality and Safeguard Commission by Phoning 1800 035 544 Monday - Friday between 9-5pm or by visiting NDIS Quality and Safeguard Commission.